Terms and Conditions

1. Merchandises listed on this website are available while stock lasts.
2. Merchandise photos are for reference only.
3. Items sold are non-refundable.
4. Should the order be found defective or damaged, please inform Lai Sun Dining via laisunmart@laisundining.com within 3 days upon the email of successful redemption of merchandise or the damaged product can be exchanged in-store immediately. The redemption email with the one-time redeemable QR code of merchandise will serve as a proof of purchase.
5. The redemption email with the redeemable QR code will be sent via email once the order online is completed.
Redemption Period: August 20 – September 10, 2022 (13:30 – 21:00)
6. Ordering 20 boxes or above, please contact the restaurant staff to check stock availability at least 2 days in advance before redemption.
7. Customer must inform our staff a minimum of 2 days in advance of the mooncake redemption
8. Each single order/ one-time redeemable QR code on confirmation email can only be used once, customers must redeem and collect item(s) at the same time. Item(s) cannot be redeemed separately.
9. Learn about the delivery option in Hong Kong (unavailable for international shipping), please contact our staff in advance for more information.
10. In case of bad weather conditions, serious flooding, blocked or closed roads, the deliveries may be delayed or suspended. Please contact our staff in advance for more information.
11. Should customers do not receive the confirmation email with one-time redeemable QR code, please contact us via email laisunmart@laisundining.com as soon as possible.
12. Lai Sun Dining reserves the right to amend terms and conditions without prior notice. In case of disputes, Lai Sun Dining reserves the right to make all final decisions. For any enquiry regarding online order and delivery, please contact our customer service or email to laisunmart@laisundining.com . We will respond to you via e-mail or telephone call during our working hours (Monday to Friday, 10am – 6pm, Except Public Holidays).

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